Refunds

Test purchases are only valid for 12 months from the date of purchase. After 12 months, your order will expire and you will no longer be able to visit the lab for testing. Refunds are not provided for orders that have expired.

Refund Policy: For non-expired orders not redeemed at the laboratory

1. For orders that are not expired and have not been redeemed at the laboratory, you have 90 days from the date of purchase to cancel and request a refund. There is a non-refundable Service Fee of $4, which was disclosed at the time of purchase. Refunds are processed within 3-5 business days, and you will receive an email confirming your refund is being processed. Beyond 90 days and until 1 year from the date of purchase, a credit for further testing is available. This credit is non-transferable and must be used prior to 1 year from the original purchase date.
2. To cancel or request a credit for your purchase, contact Customer Service at 888-732-2348 or [email protected]. Please have your Lab Order Number available.