Frequently Asked Questions

Once we have completed processing your order, you will receive an order confirmation email with your doctor's requisition number.

Order processing times (during business hours):

• Drug only orders – 15 minutes
• Medical and Medical/Drug orders – up to 3 hours

Once you have received your order confirmation email you are able to go into the lab immediately or at your convenience. Out of courtesy to the lab attendants, we ask you to arrive at least 30 minutes prior to any posted lunch or close of business day.

Request A Test is able to provide access to thousands of tests. If a test you are interested in is not listed on our website, please contact Request A Test by phone at 1-888-732-2348.

Payment can be made by debit or credit card, Health Savings Account (HSA) card, money order, or pre-paid gift cards for Visa or American Express.

Yes. Request A Test can take payment with a Health Savings Account (HSA) Card as long as it is issued by Visa, Mastercard, Discover, or American. Express. At the time your payment is processed, please provide the card number, expiration date, and security code as you would for any credit/debit card. In some cases, you may need your provider to pre-approve the charge.

The charges will appear as "Lab Request 888-732-2348".

Orders expire 1 year from the date the order is placed. Please see our refund policy for more information.

To cancel your order, you must submit your request by calling Request A Test at 888-732-2348 or submitting your request via email at [email protected]. Please allow 24-72 hours for us to process your request.

Refund Policy: For orders not redeemed at the laboratory.

1. For orders not redeemed at the laboratory, you have 90 days from the date of purchase to cancel and request a refund. There is a non-refundable Service Fee of $4, which was disclosed at the time of purchase. Refunds are processed within 3-5 business days, and you will receive an email confirming your refund is being processed. Beyond 90 days and until 1 year from date of purchase, a credit for further testing is available. This credit is non transferrable and must be used prior to 1 year from the original purchase date.
2. To cancel or request a credit for your purchase, contact Customer Service at 888-732-2348 or [email protected]. Please have your Lab Order Number available.

Request A Test does not accept insurance or file insurance claims.

Request A Test is subject to the same HIPAA (Health Insurance Portability and Accountability Act of 1996) Privacy Laws just like your own personal physician. To read more about your rights under HIPAA, please click here.

Minor testing policy is as follows:

1. For Medical Lab Testing, the person being tested must be 18 years of age or older.
2. For Drug (Toxicology) Testing, minor testing is permitted. Request A Test reserves the right to deny the order based on test selection and circumstance. Online orders will be reviewed and we may connect with the ordering party to further discuss. Please feel free to call 1-888-732-2348 with questions.

Unfortunately, our service is unable to provide testing for animals. The labs we partner with will not accept any non-human specimens.

No, STAT testing option is not available.

All tests which are in the same order will have results on the same report. If you require your test results to be on separate reports, please order and pay for them separately. The lab will be unable to separate results for tests that are ordered together.  When you go to the lab, remember to let them know you want your testing processed separately.  The lab may be required to collect separate specimens for each order.

Results can be viewed online by logging in to your account or by calling Request A Test at 1-888-732-2348. By request, we are also able provide our clients with a copy of test results either by mail or by fax. We are unable to email test results directly.

Request A Test is subject to the same HIPAA (Health Insurance Portability and Accountability Act of 1996) Privacy Laws just like your own personal physician. To read more about your rights under HIPAA, please click here.

Request A Test contracts with two of the most respected and nationally recognized medical testing laboratories: Laboratory Corporation of America (LabCorp) and Quest Diagnostics. Both labs are CLIA (Clinical Laboratory Improvement Amendment) certified and are used by doctors, hospitals and clinics nationwide.

Yes, all test results include reference interval ranges and any abnormal results are clearly indicated. We highly recommend you discuss any test results with a physician or healthcare provider.

Abnormal test results should be considered an early warning, not necessarily an indication of illness or disease. We highly recommend you discuss any abnormal results with a physician or healthcare provider.

No lab test is 100% accurate so there may always be a small possibility of a false positive or negative result.  False-negative results typically have 2 possible meanings.  A person can be infected, but their body has not yet produced the appropriate indicators, or the body is producing the appropriate indicators but for some reason, the test failed to detect it.  A false-positive can indicate that you tested positive for the appropriate indicators, when in fact you are negative.

We are able to send a copy of the test results to your physician, provided you complete and return our result release form.

Yes, Request A Test keeps all results on file for 7 years, should you need a copy in the future.

All tests which are on the same order will have results on the same report. If you require your test results to be on separate reports, please order and pay for them separately. The lab will be unable to separate results for tests which are ordered together.

Email is not considered a secure method of transmitting medical information. When available, your test results will be in your Result History in your online account at www.requestatest.com.

• Request A Test offers our clients same day, direct access to laboratory testing.
• Results are available as early as 1 business day.
• There is no additional charge for a doctor's order, no need for an appointment and no long waiting room visits.
• Because our clients go directly to the lab to give their specimens, the testing process is quick and discreet.
• As a national testing agency, we are able to provide affordable lab testing while maintaining excellent personalized customer service.
• Request A Test has been a national leader in direct to consumer lab testing since 2002 and is rated A+ with the Better Business Bureau.
• To ensure the highest quality of lab testing, Request A Test refers all their lab testing to the 2 largest nationally recognized and certified laboratories in the United States.

No. Orders placed through Request A Test include the doctor's order you'll need for the testing.

Early detection can be the best defense for serious medical conditions, which may not have any noticeable symptoms. Many tests are used as baseline screenings for comparison to future testing.

Once we have completed processing your order, you will receive an order confirmation email with your doctor's requisition number.

Order processing times (during business hours):

• Drug only orders – 15 minutes
• Medical and Medical/Drug orders – up to 3 hours

Once you have received your order confirmation email you are able to go into the lab immediately or at your convenience. Out of courtesy to the lab attendants, we ask you to arrive at least 30 minutes prior to any posted lunch or close of business day.

Request A Test is able to provide access to thousands of tests. If a test you are interested in is not listed on our website, please contact Request A Test by phone at 1-888-732-2348.

Payment can be made by debit or credit card, Health Savings Account (HSA) card, money order, or pre-paid gift cards for Visa or American Express.

Yes. Request A Test can take payment with a Health Savings Account (HSA) Card as long as it is issued by Visa, Mastercard, Discover, or American. Express. At the time your payment is processed, please provide the card number, expiration date, and security code as you would for any credit/debit card. In some cases, you may need your provider to pre-approve the charge.

The charges will appear as "Lab Request 888-732-2348".

Request A Test does not accept insurance or file insurance claims.

Some tests may have special requirements. Within each test description, there will be a notation if there is a specific specimen requirement.

Please consult with your prescribing physician regarding any potential drug interactions.

Request A Test is subject to the same HIPAA (Health Insurance Portability and Accountability Act of 1996) Privacy Laws just like your own personal physician. To read more about your rights under HIPAA, please click here.

Request A Test contracts with two of the most respected and nationally recognized medical testing laboratories: Laboratory Corporation of America (LabCorp) and Quest Diagnostics. Both labs are CLIA (Clinical Laboratory Improvement Amendment) certified and are used by doctors, hospitals and clinics nationwide.

Medical orders remain in the lab's system for 6 months and drug orders expire in approimately 30 days. If you wait beyond the times listed, and are within one year from the date you placed your order, please contact Request A Test at 888-732-2348 so we may reactive your order in the lab's system at no additional charge. If you wish to cancel your order, please review our refund policy.

Request A Test cannot provide any form of medication or treatment.  If your results warrant, you will need to contact a doctor, clinic, or pharmacy in your area.

Yes, Request A Test keeps all results on file for 7 years, should you need a copy in the future.

At Request A Test, we're empathetic toward your financial constraints. However, there are a few reasons you may want to consider our discounted STD Testing over free std testing.

1. You may have to wait days for a free STD testing appointment.  With Request A Test, you can order a test and go to the lab the same day.  Most locations accept walk-ins so no appointment is required.
2. You may have to wait weeks for your free STD test results to come back.  Many of the testing options on Request A Test's menu see results in just a few business days.  
3. You will likely discover that the free STD testing center offers a very limited selection of sexually transmitted disease tests.  Request A Test offers a full menu of STD testing options including discounted panels for those who want a more comprehensive screening.

Minor testing policy is as follows:

1. For Medical Lab Testing, the person being tested must be 18 years of age or older.
2. For Drug (Toxicology) Testing, minor testing is permitted. Request A Test reserves the right to deny the order based on test selection and circumstance. Online orders will be reviewed and we may connect with the ordering party to further discuss. Please feel free to call 1-888-732-2348 with questions.

No, STAT testing option is not available.

Unfortunately, our service is unable to provide testing for animals. The labs we partner with will not accept any non-human specimens.

All tests which are on the same order will have results on the same report. If you require your test results to be on separate reports, please order and pay for them separately. The lab will be unable to separate results for tests which are ordered together.

Only certain lab locations can collect samples for drug testing and some may only be able to collect certain sample types.  When placing an order for drug testing, you will only be able to select from locations that can perform collections for your test.

No. All samples must be collected at a lab site.

Request A Test does not offer testing for Rohypnol (flunitrazepam) aka Roofies or other “date rape” drugs.  If you believe you have been given one of these substances without your knowledge or against your will, report it to your local police or hospital as soon as possible.

A parent or legal guardian may place a drug testing order for a child who is younger than 18.  Minors will need to be accompanied to the lab by a parent or legal guardian who will be required to provide a valid ID.  Request A Test reserves the right to deny an order based on test selection, circumstance, or age of the person to be tested.

You may place this type of order by calling Request A Test at 888-732-2348.  Please note that Request A Test cannot release a person’s test results to any other party without their authorization.

Yes.  All drug testing panels and most individual drug tests ordered by Request A Test will include a chain of custody documentation.  After submitting your specimen, you will receive a copy of your chain of custody form to keep for your records.

It is the policy of the labs that Request A Test works with not to perform observed collections.  In some cases, a lab attendant may agree to perform an observed collection, but it is entirely at the discretion of the lab personnel.

A false-positive result due to secondhand exposure is unlikely but not impossible.  The drug tests offered by Request A Test are not intended to detect secondhand or incidental exposure.  However, some research has shown that in rare cases, a person may test positive from being in recent proximity to a person who was using drugs.

The turnaround time for testing will vary depending on the sample type and test ordered.  Please see the test description for each test for an estimated turnaround.  Note that the posted turnaround times are only an estimate and additional delays are possible.

Request A Test has several options for rapid urine drug tests, however, these tests do not provide “instant” results.  Negative results for a rapid drug test will typically be available to the client within 1-2 hours through their account on Requestatet.com.  In some cases, negative results may take longer depending on the lab.  Any sample for rapid drug testing that does not test negative on the initial screen will be submitted for further testing.  This process can take anywhere from several business days up to approximately 10 – 12 business days.

Unfortunately, there is nothing Request A Test can do to expedite the drug testing process.  If your results are delayed beyond the typical turnaround time, we can reach out to the lab on your behalf but cannot guarantee an ETA. 

No. The lab personnel will not be able to take any information on your medications when collecting your specimen.

Most of Request A Test’s drug testing options do not include an MRO.  ONLY specimens for rapid urine drug testing or saliva testing that have at least one positive result will be sent to an MRO.

The detection period of drugs in urine can vary depending on a number of factors including a person’s metabolism, weight, physical health, dosage, and frequency of use.  In general, most drugs are detectable in urine for 1-3 days after use.  The metabolites of some drugs, such as marijuana, can build up in a person’s body the more they use it and be detectable for periods of weeks or even months.

As with urine, the detection period of drugs in the blood can vary depending on factors including age, weight, and dosage.  In general, most drugs are detectable in blood for 6-24 hours.  Some drugs may be detectable for up to 2 days.

The detection period of drugs in oral fluid can vary depending on several factors including age, weight, metabolism, and dosage.  In general, most drugs are detectable in oral fluid for up to 2 days.

Hair drug testing has a detection period of about 90 days.  The detection period is an estimate since hair grows at a different rate depending on the person. Note: It may take 7-10 after exposure for substances to be detectable in hair.

Hair drug testing requires a sample of at least 100-120 strands, taken from the crown of the head, with hair that is at least 1.5-2 inches in length. 

Labcorp will only collect hair samples from the head.  Some Quest locations will collect body hair samples if the hair on a person’s head is not long enough. 

Because body hair does not grow at a consistent rate the way the hair on the head does, the detection period for testing done on body hair is variable.

It is possible to test positive for Marijuana/Cannabis after using products that contain any form of THC.  In some cases, these products may cause interference with a urine drug test preventing the lab from providing valid test results.  

Yes.  Request A Test offers several urine drug tests that do not include THC. 

Request A Test reports all test results directly from the lab that performed the test.  We have no ability to alter test results and, in most cases, do not have any information on why a person tested positive or negative for any drug(s).  If you believe your results may have been affected by any prescription or over-the-counter medication you have recently taken, it is recommended you talk to your prescribing doctor or pharmacist.

The drug tests offered by Request A Test are intended to screen for drugs of abuse, not to monitor prescription medication.  Prescription medication may or may not be detectable on a drug of abuse test depending on the dosage and other factors.  It is recommended that you consult your doctor before ordering any test for this purpose.

Yes, the information for you and the testing parties are completely confidential and secure on our website.

For your security we do not keep payment information on file.

We work with LabCorp and Quest Diagnostics for testing with over 3,500 locations nationwide.   Most locations operate on a walk-in basis but appointments can be made on the lab’s website.  

The results will be uploaded to your account, in PDF format.  To access test results, log into your account and go to the "Results" page.

If you cannot find out from the individual if they have been collected, call Request A Test at (888)732-2348 to inquire about the status of any testing order.

A dilute sample can mean the cup was overfilled or the employee was over hydrated. Out of range can indicate the temperature of the collected specimen did not meet the normal acceptable range. The lab adds this information to disclose what was noted when a specimen was collected/tested. It is up to the decision maker at your company to decide if you will accept the results.