Frequently Asked Questions

Once we have completed processing your order, you will receive an order confirmation email with your doctor's requisition number.

Order processing times (during business hours):

• Drug only orders – 15 minutes
• Medical and Medical/Drug orders – up to 3 hours

Once you have received your order confirmation email you are able to go into the lab immediately or at your convenience. Out of courtesy to the lab attendants, we ask you to arrive at least 30 minutes prior to any posted lunch or close of business day.

Request A Test is able to provide access to thousands of tests. If a test you are interested in is not listed on our website, please contact Request A Test by phone at 1-888-732-2348.

Payment can be made by debit or credit card, Health Savings Account (HSA) card, cash deposit to KeyBank, money order or pre-paid gift cards for Visa or American Express.

Yes. Request A Test can take payment with a Health Savings Account (HSA) Card as long as it is issued by Visa, Mastercard, Discover, or American. Express. At the time your payment is processed, please provide the card number, expiration date, and security code as you would for any credit/debit card. In some cases, you may need your provider to pre-approve the charge.

The charges will appear as "Lab Request 888-732-2348".

Orders expire 1 year from the date the order is placed. Please see our refund policy for more information.

To cancel your order, you must submit your request by calling Request A Test 888-732-2348 or submitting your request via email customerservice@requestatest.com. Please allow 24-72 hours for us to process your request.

Refund Policy: For orders not redeemed at the laboratory.

1. Payments for COVID-19 IgG Antibody testing orders (including medical consultation fees) are non-refundable, non-transferable, and cannot be substituted for other types of testing.
2. For all other testing, from the date of payment until 90 days, a full refund to the original form of payment.
3. After 90 days until 1 year from the date of payment, a credit for further testing is available. This credit is not transferrable and must be used prior to 1 year of the initial order date.
4. Orders which are more than 1 year old are considered void, may not be redeemed for service and are no longer applicable for refunds or credits of any kind.

5. Drug testing orders for which the donor goes to the lab and initiates the collection process but does not provide a valid specimen may be marked as "refusal to test" by the lab.  In this case, the donor may be eligible for a recollection at no additional cost but is not eligible for a refund.

Request A Test does not accept insurance or file insurance claims.

Request A Test is subject to the same HIPAA (Health Insurance Portability and Accountability Act of 1996) Privacy Laws just like your own personal physician. To read more about your rights under HIPAA, please click here.

Minor testing policy is as follows:

1. For Medical Lab Testing, the person being tested must be 18 years of age or older.
2. For Drug (Toxicology) Testing, minor testing is permitted. Request A Test reserves the right to deny the order based on test selection and circumstance. Online orders will be reviewed and we may connect with the ordering party to further discuss. Please feel free to call 1-888-732-2348 with questions.

Unfortunately, our service is unable to provide testing for animals. The labs we partner with will not accept any non-human specimens.

No, STAT testing option is not available.

All tests which are in the same order will have results on the same report. If you require your test results to be on separate reports, please order and pay for them separately. The lab will be unable to separate results for tests that are ordered together.  When you go to the lab, remember to let them know you want your testing processed separately.  The lab may be required to collect separate specimens for each order.

Results can be viewed online by logging in to your account or by calling Request A Test at 1-888-732-2348. By request, we are also able provide our clients with a copy of test results either by mail or by fax. We are unable to email test results directly.

Request A Test is subject to the same HIPAA (Health Insurance Portability and Accountability Act of 1996) Privacy Laws just like your own personal physician. To read more about your rights under HIPAA, please click here.

Request A Test contracts with two of the most respected and nationally recognized medical testing laboratories: Laboratory Corporation of America (LabCorp) and Quest Diagnostics. Both labs are CLIA (Clinical Laboratory Improvement Amendment) certified and are used by doctors, hospitals and clinics nationwide.

Yes, all test results include reference interval ranges and any abnormal results are clearly indicated. We highly recommend you discuss any test results with a physician or healthcare provider.

Abnormal test results should be considered an early warning, not necessarily an indication of illness or disease. We highly recommend you discuss any abnormal results with a physician or healthcare provider.

We are able to send a copy of the test results to your physician, provided you complete and return our result release form.

Yes, Request A Test keeps all results on file for 7 years, should you need a copy in the future.

All tests which are on the same order will have results on the same report. If you require your test results to be on separate reports, please order and pay for them separately. The lab will be unable to separate results for tests which are ordered together.

Email is not considered a secure method of transmitting medical information. When available, your test results will be in your Result History in your online account at www.requestatest.com.

• Request A Test offers our clients same day, direct access to laboratory testing.
• Results are available as early as 1 business day.
• There is no additional charge for a doctor's order, no need for an appointment and no long waiting room visits.
• Because our clients go directly to the lab to give their specimens, the testing process is quick and discreet.
• As a national testing agency, we are able to provide affordable lab testing while maintaining excellent personalized customer service.
• Request A Test has been a national leader in direct to consumer lab testing since 2002 and is rated A+ with the Better Business Bureau.
• To ensure the highest quality of lab testing, Request A Test refers all their lab testing to the 2 largest nationally recognized and certified laboratories in the United States.

No. Orders placed through Request A Test include the doctor's order you'll need for the testing.

Early detection can be the best defense for serious medical conditions, which may not have any noticeable symptoms. Many tests are used as baseline screenings for comparison to future testing.

Once we have completed processing your order, you will receive an order confirmation email with your doctor's requisition number.

Order processing times (during business hours):

• Drug only orders – 15 minutes
• Medical and Medical/Drug orders – up to 3 hours

Once you have received your order confirmation email you are able to go into the lab immediately or at your convenience. Out of courtesy to the lab attendants, we ask you to arrive at least 30 minutes prior to any posted lunch or close of business day.

Request A Test is able to provide access to thousands of tests. If a test you are interested in is not listed on our website, please contact Request A Test by phone at 1-888-732-2348.

Payment can be made by debit or credit card, Health Savings Account (HSA) card, cash deposit to KeyBank, money order or pre-paid gift cards for Visa or American Express.

Yes. Request A Test can take payment with a Health Savings Account (HSA) Card as long as it is issued by Visa, Mastercard, Discover, or American. Express. At the time your payment is processed, please provide the card number, expiration date, and security code as you would for any credit/debit card. In some cases, you may need your provider to pre-approve the charge.

The charges will appear as "Lab Request 888-732-2348".

Request A Test does not accept insurance or file insurance claims.

Some tests may have special requirements. Within each test description, there will be a notation if there is a specific specimen requirement.

Please consult with your prescribing physician regarding any potential drug interactions.

Request A Test is subject to the same HIPAA (Health Insurance Portability and Accountability Act of 1996) Privacy Laws just like your own personal physician. To read more about your rights under HIPAA, please click here.

Request A Test contracts with two of the most respected and nationally recognized medical testing laboratories: Laboratory Corporation of America (LabCorp) and Quest Diagnostics. Both labs are CLIA (Clinical Laboratory Improvement Amendment) certified and are used by doctors, hospitals and clinics nationwide.

Medical orders remain in the lab's system for 6 months and drug orders expire in approimately 30 days. If you wait beyond the times listed, and are within one year from the date you placed your order, please contact Request A Test at 888-732-2348 so we may reactive your order in the lab's system at no additional charge. If you wish to cancel your order, please review our refund policy.

Yes, Request A Test keeps all results on file for 7 years, should you need a copy in the future.

At Request A Test, we're empathetic toward your financial constraints. However, there are a few reasons you may want to consider our discounted STD Testing over free std testing.

Minor testing policy is as follows:

1. For Medical Lab Testing, the person being tested must be 18 years of age or older.
2. For Drug (Toxicology) Testing, minor testing is permitted. Request A Test reserves the right to deny the order based on test selection and circumstance. Online orders will be reviewed and we may connect with the ordering party to further discuss. Please feel free to call 1-888-732-2348 with questions.

No, STAT testing option is not available.

Unfortunately, our service is unable to provide testing for animals. The labs we partner with will not accept any non-human specimens.

All tests which are on the same order will have results on the same report. If you require your test results to be on separate reports, please order and pay for them separately. The lab will be unable to separate results for tests which are ordered together.

Yes, the information for you and the testing parties are completely confidential and secure on our website.

For your security we do not keep payment information on file.

We work with LabCorp and Quest Diagnostics for testing with over 3,500 locations nationwide.   Most locations operate on a walk-in basis but appointments can be made on the lab’s website.  

The results will be uploaded to your account, in PDF format.  To access test results, log into your account and go to the "Results History" page.

If you cannot find out from the individual if they have been collected, call Request A Test at (888)732-2348 to inquire about the status of any testing order.

A dilute sample can mean the cup was overfilled or the employee was over hydrated. Out of range can indicate the temperature of the collected specimen did not meet the normal acceptable range. The lab adds this information to disclose what was noted when a specimen was collected/tested. It is up to the decision maker at your company to decide if you will accept the results.