Payment Options / Refund Policy
Debit or Credit CardAmerican Express, Discover, Visa, or Mastercard. Billed as “Lab Request 1-888-732-2348.” We require the card number, expiration date, and 3-4 digit security number. HSA cards that are issued by VISA, MC, DC, or AMEX are accepted as well.
Money OrderSend the money order to Request A Test by mail and we will process your order upon receipt. We recommend that clients purchase some method of tracking to ensure delivery.
Please mail to:
Request A Test
7027 Mill Road, Suite 201
Cleveland, OH 44141
Cash DepositFor clients who have KeyBank branches in their state. Please speak with one of our representatives regarding this option.
Visa Gift CardPurchasing a Visa Gift card.
American Express Gift CardPurchasing an American Express Gift card.
To cancel your order, you must submit your request by calling Request A Test 888-732-2348 or submitting your request via email firstname.lastname@example.org . Please allow 24-72 hours for us to process your request.
Refund Policy: For orders not redeemed at the laboratory.
- Payments for COVID-19 IgG Antibody testing orders (including medical consultation fees) are non-refundable, non-transferable, and cannot be substituted for other types of testing.
- For all other testing, from the date of payment until 90 days, a full refund to the original form of payment.
- After 90 days until 1 year from the date of payment, a credit for further testing is available. This credit is not transferrable and must be used prior to 1 year of the initial order date.
- Orders which are more than 1 year old are considered void, may not be redeemed for service and are no longer applicable for refunds or credits of any kind.
- Drug testing orders for which the donor goes to the lab and initiates the collection process but does not provide a valid specimen may be marked as "refusal to test" by the lab. In this case, the donor may be eligible for a recollection at no additional cost but is not eligible for a refund.